Refund Policy
Due to the custom nature of our baked goods, we have a limited refund policy.
Cancellations
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Cancellations made 48 hours before delivery/pickup may be eligible for a partial refund (minus processing fees).
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No refunds will be given for cancellations made within 48 hours of the scheduled delivery.
Incorrect Orders
If we make a mistake (e.g. wrong flavour, missing item), please contact us within 24 hours and we will offer:
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A replacement if feasible, or
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A credit toward a future order
Quality Concerns
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Non-Refundable
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Orders not collected or delivered due to customer unavailability
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Change-of-mind after custom work has begun
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Issues caused by incorrect information provided during ordering
Free delivery in Camden and surrounding suburbs
